Terms of Service

About the app and what it does

IVY Assistant is a mobile app that helps reproductive medicine providers to better communicate with their clients (app users) and facilitate adherence to the treatment plan.

In these Terms, we inform you about how our mobile app works.

1.1 Unless otherwise stated, we will use the following basic terms in these Terms:

  • Terms: are these terms and conditions for the use of the App.;
  • Clinic: means the reproductive medicine (IVF) service provider selected by you who is engaged in a collaborative relationship with the Operator and agrees to use the App
  • Application: is the IVY Assistant mobile application
  • You or User: are the individual using our App

1.2 The Application is operated by IVY Assistant s.r.o, with registered office at Botanická 554/68a, Ponava, 602 00 Brno, ID No. 084 38 421, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 113723 (hereinafter referred to as "my" or "Operator").

1.3 To use the Application, it is necessary that the Clinic is a partner of the Operator and agrees to use the Application. To start using the Application, you must receive an invitation (unique code) from your Clinic and agree to these Terms.

1.4 You may contact us regarding any of the following contact details: email: hello@ivyassistant.com However, we do not provide user support to Users.

Access to the Application

2.2 Access to the Application is secured by a unique matching code provided to each User by the Clinic. Do not disclose this code to third parties.

2.3 Please note that the Application may not be available around the clock. Outages may occur, particularly with respect to necessary hardware and software maintenance.

2.4 You can cancel your access at any time, but without it you cannot use the services of the Application.

2.5 The Operator grants the User a royalty-free, non-exclusive license to use the Application without limitation of territory and for the duration of the cooperation with the Clinic, or for the duration of one treatment cycle. After the end of a treatment cycle or cooperation with the Clinic, the Clinic may restrict or fully terminate Your access to the Application.

How the App works

3.1 Please note that the Application is a tool used by the Clinic to better communicate and share information with the User. The Clinic has its own administrative interface and always uploads all content to the Application. If you are missing any information in the Application or have any doubts about its accuracy, please contact the Clinic directly.

3.2 Use of the Application is free of charge, but you must be a client of the Clinic to use it.

3.3 Other features of the Application are currently under development. We will always keep you informed of any such new features.

What are we (not) responsible for?

4.1 All information available on the App is provided by the Clinic. We are therefore not responsible in any way for the information provided.

4.2 The App is intended only as an informative supplement to the treatment plan set by the Clinic to enhance the user experience. The diagnostic or treatment procedures and the chosen treatment plan are always the responsibility of the Clinic and your respective treating physician.

4.3 Treatment information must be provided to you by means other than the App. You are obliged to comply with this information regardless of your use of the App and the App cannot replace any obligations or rules that you must comply with.

4.4 In the event of a conflict between the instructions given on the App and those communicated by the Clinic by any other means, any other means shall prevail.

4.5 Our App is not a medical device and we shall not be liable for any harm caused in connection with its use and any unavailability or malfunction.

4.6 In the event of any deterioration in health or other difficulties, please contact the Clinic or the emergency services immediately.

4.7 We are also not responsible for any actions of Users or the Clinic in breach of the law.

What are the rules for using the App?

5.1 The content of the Application (in particular the manuals and informative texts prepared) is confidential and is protected by copyright of us and third parties. It is also protected by other intellectual property rights. Their further use (copying, sharing) outside the use of the Application is not permitted.

5.2 In particular, we ask that you comply with the following terms and conditions. a:

  • not to interfere with any content of the Application, including copying or downloading;
  • not allow any third party to use the Application;
  • use the App with due care and in accordance with its purpose and provide truthful information, in particular regarding compliance with the treatment plan;
  • maintained a level of civility in any communication without using profanity; and did not provide information that was false, defamatory, misleading or otherwise derogatory information that could harm anyone;
  • not interfere or attempt to interfere with the normal operation of the Application, including attacks, IP/TCP packet changes or large data transfers or activities that may place an excessive or disproportionate load on the infrastructure;
  • not perform any decompilation of the source code of the Application;

5.3 We have the right to restrict or suspend your access to the Application and terminate your access in the event of a breach of this policy. We may resort to such action without notice in the event of any non-compliance by you with any provision of these Terms (or such suspected non-compliance).

5.4 In the event that we restrict or terminate your access to the App, we shall have no obligation to pay you for any losses that you may incur as a result of our actions.

5.5 No form of collaboration between the User and the Operator shall be deemed to constitute authorship or co-authorship of the Application.

Personal Data Processing

6.1 We provide the Application to you in the role of a so-called personal data processor. Therefore, for information about the processing of your data related to the use of the Application, please contact the Clinic.

6.2 We, as the operator of this Application, do not have access to specific personal data of users or information entered in the Application. We view all information related to the operation of the Application, which we may temporarily store on our servers, as pseudonymised data (i.e. data encrypted with a predefined key, where only the Clinic has this key and the data is not readable without the use of this key). After the end of the use of the Application, we only store anonymous statistical data related to its use.

6.3 In relation to the Clinic, we are committed to maintaining adequate security measures in the processing of personal data and have security processes in place to ensure that your data is sufficiently secure in accordance with the law.

Concluding Provisions

7.1 These Terms are in the English language. We are governed by Czech law in our relationship, including these Terms. If the relationship contains an international element, then we have agreed that the relationship shall be governed by the law of the Czech Republic and any disputes arising therefrom shall be resolved by a Czech court. This is without prejudice to the consumer's rights under generally binding legislation.

7.2 We shall not be liable for any errors resulting from third party interference with the Application or from its use contrary to its intended use.

7.3 In the event of force majeure, we shall not be liable for damages caused as a result of or in connection with cases of force majeure.

7.4 We may change or amend the wording of the Terms and you can always find the latest version of the Terms on the Application. We will notify you of any such change by notifying you via the App or to your email address.